Privacy Policy

Last Updated: [DATE]

1. Introduction

Welcome to Spark.com.cy (“Spark”, “we”, “us”, or “our”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase products, contact us, or otherwise interact with our services.

2. Data Controller

The data controller responsible for your personal data is:

[LEGAL COMPANY NAME]
Address: [ADDRESS]
Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Company Registration Number: [NUMBER]
VAT Number: [NUMBER]

3. Information We Collect

We may collect the following categories of personal data:

Identity Information

• Full name
• Username
• Account credentials

Contact Information

• Billing address
• Delivery address
• Email address
• Telephone number

Order Information

• Products purchased
• Order history
• Returns and warranty claims
• Payment status

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete payment card details on our servers.

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar technologies

Communication Information

• Customer support requests
• Email correspondence
• Product reviews and feedback

4. How We Use Your Personal Data

We use your personal data to:

• Process and deliver orders
• Manage customer accounts
• Provide customer support
• Process payments and refunds
• Handle warranties and returns
• Send order confirmations and service communications
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications where permitted by law or with your consent

5. Legal Basis for Processing

We process your personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent, where required

6. Sharing Your Information

We may share your information with:

• Payment service providers
• Courier and delivery companies
• IT hosting and cloud service providers
• Accounting and professional advisors
• Government authorities where legally required

We do not sell your personal data to third parties.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations
• Comply with tax and accounting requirements
• Resolve disputes
• Enforce legal rights

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with the Cyprus Commissioner for Personal Data Protection

10. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

For detailed information, please refer to our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

12. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Email: [PRIVACY EMAIL]
Address: [ADDRESS]
Phone: [PHONE NUMBER]